Meet Renovators under the Safest-Smartest Assurance who undergo the most stringent screening and provide the most comprehensive guarantees in Singapore:
The Safest-Smartest Assurance was born out of our commitment to help you avoid renovation nightmares. It is a free service that is designed to protect you before, during, and after the renovation.
How do you vet the Renovators?
CaseTrust-Only: Asthe official marketing partner of CaseTrust, we work exclusively with CaseTrust-accredited renovators who underwent rigorous assessment which includes the firm's policies, practices & systems, and professionalism of their staff.You can expect CaseTrust-accredited renovators to follow good consumer practices.
Above 4 Stars Reviews: We only onboard Renovators who have at least 4 star reviews on neutral platforms like FB or Google.
Individual Screening: Renovation is an intimate process. You want control over the exact individual who works on your project. That's why in most cases, you'll be matched with specific individuals instead of random firms. Every single one of them have been painstakingly interviewed, filmed, and profiled. You have complete transparency over how they're like, their reviews, and their past projects.
How does the Safest-Smartest Assurance protect me?
You'll be protected with the most comprehensive set of guarantees in the industry:
What is the complimentary contract review service about?
If you were to sign a contract with a Renovator eligible for the Safest-Smartest Assurance, we'll help you vet through the contract to ensure adherence to good consumer policies. This is a free service. We'll also give you tailored advice on what to look out for, so you can proactively reduce reno hiccups.You can also tell us anything. We'll keep it confidential and advise you in your best interests.
Think of it like dating... You wouldn't settle down with the first person you meet, right? At the same time, it is a two-way street! Renovators will never prioritise a homeowner who is disrespectful or reluctant to meet in-person.
2) Setting Expectations
All Safest-Smartest renovators have both a quality assurance and service staff training system. However, quality and service expectations are highly subjective based on your personal standards. For example, one person might expect custom craftmanship while another person might be satisfied as long as the work is done neatly and functions well.We highly recommend setting expectations with your renovators before signing the contract to ensure you're on the same page.
Our main role is to set you up for the perfect 'dates', however, we won't be liable for your 'happily ever after.' Anything beyond the matching process is simply out of our control!
But... Fear Not! If you rom-com starts to feel like a horror movie, please reach out to us. We'll thoroughly investigate the situation and ensure the renovator is answerable to you.
If further escalation is required, we promise to get you in-touch with our trusty partners at CaseTrust. Any bad actors will be blacklisted by us.
Is the Safest-Smartest Assurance and HomeMatch Free?
HomeMatch is 100% free for Homeowners and you don't have to worry about additional mark-ups when engaging Renovators you meet from HomeMatch.
How is this possible? Here are the facts...
1) Unlike most platforms, we don't collect sales commissions. Instead, we profit by charging Renovators an upfront advertising fee (it might be even lower than their own advertising costs!). This enables us to be a neutral party who makes recommendations in your best interest! 2) Our job is to ensure a win-win. As much as we're finding you the most suitable renovators, we're also helping renovators find the most suitable homeowners for their business 😆 3) Also... all Renovators we recommend are CaseTrust-accredited. So, you'll receive itemised quotations to prevent hidden costs
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