在新加坡，装修行业是投诉最多的行业——诈骗、粗制滥造、拖延工期、不专业的行为屡见不鲜。
因此，选择一个透明、有良好商业规范、无需你反复催促的装修公司非常关键。
🔖为了保障自己的权益，使用此清单对照你的合同，尽早识别潜在问题。
1. 你的定金有保障吗？
“定金诈骗”是最常见的骗局之一，装修公司收取大额定金后失联、申请破产，或故意拖延施工。
检查你的合同中是否包含“定金保障”。理想情况下，这类保障应由可信的第三方机构支持。例如，通过新加坡消费者协会 (CaseTrust) 认证的装修公司需为屋主提供履约保证金，以在开工前保障定金安全。这项保证金由 NTUC Income 承保，类似于保险。若装修公司倒闭、清盘或解散，屋主可以申领回定金。
示例：由 CaseTrust-RCMA 认证装修公司提供的 100% 定金保障履约保证金如果你的装修公司不提供履约保证金，建议你主动要求其他保障方式，例如延期罚金条款、定金退款机制等。
2. 报价是否逐项列出？
逐项报价指的是清晰、详细、具体列出的报价。这样可以让你准确知道报价中包含了什么、不包含什么。此外，它也让你能有效比较不同室内设计公司的报价，因为你知道每一项的计费方式。
点击查看更多示例
一种常见的不诚信做法是使用“总价报价”，以掩盖隐藏费用、遗漏不包含项目，或隐去品牌名称等信息。
✅ 温馨提示：经过新加坡消费者协会认证的装修公司必须遵循标准合同，提供逐项列明的报价，包括价格细分、额外费用、遗漏项、变更项及替代材料说明等。
3. 你的付款时间表是否合理？
合理的付款时间表可以防止你提前支付不必要的费用，让你在装修过程中更有主动权。
避免不必要或过高的前期付款
一般来说，对于分阶段进行的大型装修项目，在开工前的定金不应超过总费用的 20%。
例外情况：若仅进行小型装修（例如只装厨房橱柜），超过 20% 的定金可能是合理的。
分阶段付款
检查您的室内设计师是否采用分阶段的付款方式，这样您只需在每个主要装修节点支付必要的费用来覆盖相关成本。
协商保留尾款
请确保最后有5–10%的款项在所有工程满意完成后才支付。这能促使装修公司及时完成修复和交付前检查。
❗ 重要提示：虽然保留尾款能让您在与设计师交涉时有一定的主动权，我们也建议屋主保持公平的态度。互相尊重很重要——尊重您的室内设计师能提高他们在项目完成后继续提供售后服务和善意修复的意愿。
4. 您是否会收到装修进度表？
装修进度表是一份由双方共同确认的工作时间表，包含明确的开工与完工日期。还应就如何处理工期延误或突发情况达成一致。
示例：经过新加坡消费者协会认证的装修公司提供的装修进度表
只有在您确认所有装修计划和材料细节后，装修公司才能制定装修进度表。
✅ 温馨提示：所有经过新加坡消费者协会认证的装修公司必须提供装修进度表。
5. 售后保修是否充足？
在签署装修合同之前，务必确保合同中的售后保修条款（又称缺陷责任期）是足够的。请注意，一般的日常磨损通常不包括在保修范围内。
✅ 温馨提示：新加坡消费者协会建议装修公司至少提供 12 个月的施工质量保修期。
6. 纠纷如何解决？
除了售后保修之外，还应确保装修公司有适当的机制来处理反馈和纠纷，例如：优先的纠纷处理方式、有公司高层参与的 WhatsApp 群组、完善的项目交接流程等。
如果您与装修公司就纠纷达不成一致，您可以向新加坡消费者协会（CASE）举报并/或申请调解服务。
✅ 温馨提示：新加坡消费者协会认证的装修公司具备完善的系统来处理屋主的反馈或纠纷。如遇无法解决的问题，他们承诺出席 CASE 的调解程序与屋主达成协议。
😰 担心？我们可以帮你审核装修合同！
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这项服务是完全免费的，而且我们是中立第三方，不收取任何销售佣金！👇 快来匹配适合你的装修公司吧！
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