Working with a CaseTrust-accredited Renovation Contractor is Safer because it protects you before, during, and after renovation.
To check if a Renovator is CaseTrust-accredited, you can use this directory.
Before Renovation Starts
1. Renovators have been rigorously assessed
You're in Safer hands because all accredited Renovators undergo rigorous assessment which verifies that it has good business practices.
2. Your Deposits are Protected
Sample of 100% Deposit Guarantee Performance Bond provided by CaseTrust-accredited Renovators'Deposit Fraud' is one of the most common scam tactics.
100% of your deposits are safeguarded by a performance bond (free for homeowners) in case of closure, winding up and/or liquidation.
The performance bond acts like an insurance. It is underwritten by NTUC Income and issued under your name.
The bond is free for homeowners. No cost will be transferred to you as there is no incremental cost for the renovator. They only pay a small annual premium to insure their entire business.
*Renovators must undergo financial assessment to be eligible
3. Quotations are Itemised and Transparent
Prices are itemised and additional costs are stated upfront. This allows you to know exactly what you’re being charged for and compare quotations meaningfully.
During Renovation
4. Fair Payment Schedules
A fair payment schedule helps protect you from unnecessary upfront payments and puts more power in your hands.
To protect your interests, CaseTrust-accredited Renovators are required to collect payments in milestones or phases.
5. Feedback Management & Mediation Services
There are proper systems in place to handle feedback if there are disputes regarding the home renovation project.
If you reach a deadlock with your Renovator on a dispute, you can request for mediation at CASE which accredited Renovators are required to attend.
After Renovation
6. Sufficient Workmanship Warranties
Accredited Renovators will provide a workmanship warranty for a min. period of 12 months.
You should also clarify with your Renovator on materials and carpentry warranty.
7. Withholding Payment
The payment schedule accounts for a final withholding payment only after rectifications are made – this will incentivise your renovator to complete rectification works and perform pre-handover checks promptly.
Important: While withholding payment gives you leverage over your renovator, we recommend homeowners to exercise fairness. Reciprocity plays a role – treating your renovator with respect will ensure their willingness to assist with post-sales services and future rectifications, even long after the project's completion.
The above is a TLDR summary of the 7 advantages of working with CaseTrust-accredited Renovators. Check out the nitty gritties here.
